Now yearly maintainance is our responsibility
ANNUAL MAINTENANCE SERVICES
Green IT Solutions Pvt. Ltd. (Green IT) caters the need of its prestigious customers. We know what our customers need. Therefore, we present you the broadest range of support package for the prolongation of the durability of our product and services and their efficient functioning. Green IT Solutions is committed to delivering enterprise-class, outstanding support with the objective of making your IT infrastructure function very efficiently.
We are one of the leading companies in Nepal that offers complete support and solution for IT Hardware, Software and Networking infrastructure, Combining unparalleled experience, comprehensive capabilities across all industries and business functions. Green IT collaborates with clients to help them to become high- performance businesses. We bring together latest technology in offering our services to all our clients.
Our specialty in offering AMC services is that we properly understand the exact requirement of our clients.
SUPPORT PACKAGE
Our Support packages are listed below. Our customers are requested to select one or many of these packages:
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IT infrastructure solutions -Server, Storage & Networking
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Server, Desktop and Network Virtualization Solutions
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Microsoft Active Directory, Exchange & Lync Server Solutions
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Wireless Infrastructure Solutions
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Web, Application & Networking Security Solutions
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High Availability & Disaster Recovery Solutions
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ICT Need Assessment and ICT Consulting Solutions
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Annual & On Call Maintenance Service Solutions of both Client & Server level
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Centralized Monitoring & Reporting Solutions
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Secure Remote Desktop Control with Remote Support Software
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Virtualization Security, Compliance, and Control Solutions.
Green IT provides through a combination of scheduled onsite support visits, support service call and remote support.Maximum call back response time of 2 hour and a maximum onsite response time of 8 hours where required.Green IT will provide recommendation for replacement of malfunction goods and accessories.Scheduled Server cleaning/bowering or whenever required.Scheduled overall performance report or whenever required.
METHODS OF ACQUIRING SUPPORT
Green IT may use the following methods to provide the above support where it is required outside of a scheduled onsite visit.
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Discussion and advice will be provided via telephone or email.
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Secure remote access to the network where access is made available by Internet or other available sources.
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Onsite visit by an Expert.
TERMS AND CONDITIONS
Critical and High priority requests such as systems down or applications inoperable should be called directly by phone to the Green IT Solutions.
Support request should be preferably logged via Support portal on http://support.greenit.com.np or phone to the Green IT helpdesk at 01-4278872, 4288456 indicating the Agreement reference and the nature of the support request.
The client is liable to provide access to the resources where required to the Green ITs' assigned expert in order to deliver the support action.Professionals attending the Site may require access to the following in able to undertake the required tasks.
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Root access to Operating Systems and Applications.
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Physical access to Servers Room
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Operating System and Application's Licenses and Media.
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Backup Systems, Archiving Medias and DR Site's devices
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Manuals and Documentations.
Support requests are assigned to a Green IT expert who initiates resolution procedures through the most appropriate method.
Once the task is completed as per the customers' prerequisite the call will be closed.
Where issues are not addressed in a satisfactory manner, the issue should be reported to the designated Green IT Account Manager for action. Upon discussion, alternate action will be taken where necessary to ensure prompt resolution.
“Standard Business Hours” - Sunday to Friday, 9.30 AM to 5:30 PM, excluding public holidays as defined by the Government of Nepal (GoN). We provide 24*7*365 support services for server environment.